News

What To Do If Your Event Is Cancelled or Rescheduled

Due to Covid-19 restrictions, some of our events and performances have been rescheduled or cancelled.

We will contact you directly, either by email or phone call, to discuss your booking options if you hold tickets for a cancelled or rescheduled event.

An up to date list of affected events is below.

We are currently unable to operate an on-site Box Office, but a reduced team continue to work from home.  You can call us on 0115 989 5555 from 10am–6pm Monday to Friday, or you can email us at tickets@trch.co.uk

We will re-open our Box Office as soon as we are able to do so.

Further Information For Ticket Holders

Full list of events that have been cancelled, postponed or rescheduled

Riverdance
Royal Concert Hall Nottingham
Tue 17 & Wed 18 March 2020
RESCHEDULED to  Fri 27 – Sat 28 Aug 2021*

Opera North
Theatre Royal Nottingham
Tue 17 – Sat 21 March 2020
CANCELLED*

Opera North At Lunchtime (Live At Lunch)
Theatre Royal Dress Circle Bar
Thu 19 March 2020
CANCELLED – free event

Dave Chawner (The Third Stage)
Theatre Royal Dress Circle Bar
Mon 23 March 2020
CANCELLED*

Mamma Mia
Royal Concert Hall Nottingham
Tue 24 March – Sat 4 April 2020
RESCHEDULED to Tue 12 – Sat 23 April 2022*

Six The Musical
Theatre Royal Nottingham
Tue 24 – Sun 29 March 2020
RESCHEDULED to Tue 7 – Sun 12 September 2021*

The Magic Lantern Backstage Tour
Theatre Royal Nottingham
Sat 28 March 2020
CANCELLED*

Peppa Pig’s Best Day Ever
Theatre Royal Nottingham
Sat 4 & Sun 5 April 2020
CANCELLED*

J.S. Bach’s Goldberg Variations (The Third Stage)
Theatre Royal Dress Circle Bar
Sat 4 April 2020
CANCELLED*

Once The Musical
Theatre Royal Nottingham
Mon 6 – Sat 11 April 2020
CANCELLED*

Acosta Danza
Royal Concert Hall Nottingham
Fri 10 & Sat 11 April 2020
CANCELLED*

Beanbag Music Club: Katie’s Allsorts Trio
Royal Concert Hall Level 4 Foyer
Sat 11 April 2020
CANCELLED*

Matthew Bourne’s The Red Shoes
Theatre Royal
Tue 14 – Sat 18 April 2020
CANCELLED – all bookings have been automatically transferred to Matthew Bourne’s Nutcracker from Tuesday 6 – Saturday 10 April 2021, now rescheduled to Tuesday 12 – Saturday 16 April 2022.

Kidz Bop
Royal Concert Hall
Wed 15 April 2020
RESCHEDULED to Tue 13 April 2021 – Update on 2 Dec 20: Kidz Bop Is Now Cancelled*

The Joe & Dianne Show
Royal Concert Hall
Sat 18 April 2020
CANCELLED*

Royal Northern College of Music Cello & Piano (Live at Lunch)
Theatre Royal Dress Circle Bar
Tue 21 April 2020
CANCELLED – free event

Audacious Mr Astley (Live at Lunch)
Theatre Royal Dress Circle Bar
Thu 23 April 2020
CANCELLED – free event

The Roy Orbison Story
Royal Concert Hall
Thu 23 April 2020
RESCHEDULED to Sat 1 May 2021*

BBC Philharmonic
Royal Concert Hall
Fri 24 April 2020
CANCELLED*

After Hours: Ark Ensemble
Royal Concert Hall
Fri 24 April 2020
CANCELLED*

Royal Philharmonic Concert Orchestra & NTU Choir
Royal Concert Hall
Sat 25 April 2020
CANCELLED*

Marcia Jones School of Dance
Royal Concert Hall
Sun 26 April 2020
CANCELLED*

Nick Offerman
Royal Concert Hall
Mon 27 April 2020
CANCELLED*

Malory Towers
Theatre Royal
Tue 28 April – Sat 2 May 2020
CANCELLED*

And In The End
Royal Concert Hall
Sat 2 May 2020
RESCHEDULED to Thu 22 July 2021*

The Hollies
Royal Concert Hall
Sun 3 May 2020
RESCHEDULED to Sun 31 October 2021* – NOW CANCELLED

The Woman In Black
Theatre Royal
Tue 5 – Sat 9 May 2020
CANCELLED*

George
Royal Concert Hall
Tue 5 May  2020
CANCELLED*

Ross Noble
Royal Concert Hall
Thu 7 May 2020
RESCHEDULED to Thu 4 November 2021*

The Guilty Feminist
Royal Concert Hall
Fri 8 May 2020
CANCELLED*

Beanbag Music Club: Musical Balloon Band
Royal Concert Hall Level 4 Foyer
Sat 9 May 2020
CANCELLED*

The Hallé
Royal Concert Hall
Sat 9 May 2020
CANCELLED*

Ava Beaux: The Mysterious Tales of Poe (The Third Stage)
Theatre Royal Dress Circle Bar
Sat 9 May 2020
POSTPONED*

Adam Kay
Royal Concert Hall
Mon 11 May 2020
RESCHEDULED to Mon 13 September 2021*

The Snoopy Question (The Third Stage)
Theatre Royal Dress Circle Bar
Mon 11 May 2020
CANCELLED*

The Life & Work of William McGonangall (Live at Lunch)
Tue 12 May 2020
Theatre Royal Dress Circle Bar
CANCELLED – free event

Strictly Come Dancing The Professionals
Royal Concert Hall
Tue 12 – Wed 13 May 2020
RESCHEDULED to Wed 12 – Thu 13 May 2021* No Matinee Performance

Million Dollar Quartet
Theatre Royal
Tue 12 – Sat 16 May 2020
CANCELLED*

Beethoven 250: The Complete Piano Sonatas
Royal Concert Hall & Lakeside Arts
Thu 14 – Sun 17 May 2020
CANCELLED*

The Magic Lantern Backstage Tour
Theatre Royal Nottingham
Sat 16 May 2020
CANCELLED*

Scottish Falsetto Sock Puppet Theatre (The Third Stage)
Theatre Royal Dress Circle Bar
Mon 18 May 2020
CANCELLED*

Rambert: McGregor, Motin, Shechter
Theatre Royal
Tue 19 – Thu 21 May 2020
CANCELLED*

In Conversation with The Sopranos
Royal Concert Hall
Tue 19 May 2020
RESCHEDULED to Mon 7 June 2021*

Aurora Orchestra
Royal Concert Hall
Wed 20 May 2020
CANCELLED*

Birmingham Royal Ballet
Theatre Royal
Fri 22 & Sat 23 May 2020
CANCELLED*

Peter Frampton
Royal Concert Hall
Tue 26 May 2020
CANCELLED*

Walk Right Back
Royal Concert Hall
Thu 28 May 2020
RESCHEDULED to Wed 23 June 2021*

Hough Ensemble (Live at Lunch)
Theatre Royal Dress Circle Bar
Fri 29 May 2020
CANCELLED – free event

Beautiful
Royal Concert Hall
Tue 2 – Sat 6 June 2020
CANCELLED*

Sooty Ungloved
Theatre Royal
Thu 4 June 2020
POSTPONED*

In The Night Garden Live
Theatre Royal
Sat 6 – Sun 7 June 2020
CANCELLED*

Cello On Fire (The Third Stage)
Theatre Royal Dress Circle Bar
Mon 8 June 2020
CANCELLED*

Brian Wilson
Royal Concert Hall
Tue 9 June 2020
RESCHEDULED to Fri 2 July 2021*

Billionaire Boy
Theatre Royal
Wed 10 – Sun 14 June 2020
CANCELLED*

The Hallé
Royal Concert Hall
Thu 11 June 2020
CANCELLED*

Lost In Music
Royal Concert Hall
Fri 19 June 2020
RESCHEDULED to Sat 18 September 2021*

Peter Chand’s Storytelling Workshop
Theatre Royal Dress Circle Bar
Mon 22 June 2020
CANCELLED – free event

Pearls For Breakfast (The Third Stage)
Theatre Royal Dress Circle Bar
Mon 22 June 2020
CANCELLED*

A Bunch of Amateurs
Theatre Royal
Tue 23 – Sat 27 June 2020
CANCELLED*

Now Hear This
Royal Concert Hall
Thu 25 June 2020
CANCELLED*

The Drivetime Concert
Royal Concert Hall
Thu 25 June 2020
CANCELLED*

The Magic Lantern Backstage Tour
Theatre Royal
Sat 27 June 2020
CANCELLED*

Joker Live In Concert
Royal Concert Hall
Sat 27 June 2020
RESCHEDULED to Wed 27 October 2021*

Abi & The Tasty Mooresels (The Third Stage)
Theatre Royal Dress Circle Bar
Mon 29 June 2020
CANCELLED*

Heathers The Musical
Theatre Royal
Tue 30 June – Sat 4 July 2020
RESCHEDULED to Tue 13 – Sat 17 April 2021*

The Isley Brothers
Royal Concert Hall
Thu 2 July 2020
RESCHEDULED to Thu 1 July 2021*

Here Come The Boys
Royal Concert Hall
Sat 11 July 2020
RESCHEDULED to Sun 4 July 2021*

A Murder Has Been Arranged
Theatre Royal
Tue 14 – Sat 18 July 2020
CANCELLED*

An Evening with Roy Keane
Royal Concert Hall
Fri 17 July 2020
CANCELLED*

The Magic Lantern Backstage Tour
Theatre Royal
Sat 18 July 2020
CANCELLED*

A Sting in the Tale
Theatre Royal
Tue 21 – Sat 25 July 2020
CANCELLED*

The Writer Highway Sharing
Theatre Royal
Fri 24 July 2020
CANCELLED*

George Thorogood
Royal Concert Hall
Fri 24 July 2020
RESCHEDULED to Fri 23 July 2021*

The Magic Lantern Backstage Tour
Theatre Royal
Sat 25 July 2020
CANCELLED*

Paul Smith
Royal Concert Hall
Sat 25 July 2020
RESCHEDULED to Sat 3 July 2021*

Kiss Of Death
Theatre Royal
Tue 28 July – Sat 1 August 2020
CANCELLED*

West End Summer School
Royal Concert Hall
Mon 3 – Fri 7 August 2020
CANCELLED*

The Final Twist
Theatre Royal
Tue 4 – Sat 8 August 2020
CANCELLED*

Solve-Along-A-Murder, She Wrote
Theatre Royal
Fri 7 & Sat 8 August 2020
CANCELLED*

Bring It On The Musical
Royal Concert Hall
Tue 25 – Sat 29 August 2020
CANCELLED*

Northern Ballet The Great Gatsby
Theatre Royal
Tue 15 – Sat 19 September 2020
CANCELLED*

Alexander O’Neal
Royal Concert Hall
Fri 18 September 2020
CANCELLED*

The Royal Builders
Theatre Royal Dress Circle Bar
Tue 29 September 2020
CANCELLED*

Billy Ocean
Royal Concert Hall
Wed 30 September 2020
RESCHEDULED to Wed 22 September 2021*

Michael Bolton
Royal Concert Hall
Thu 1 October 2020
RESCHEDULED to Mon 11 October 2021*

Cliff Richard
Royal Concert Hall
Fri 2 October 2020
RESCHEDULED to Fri 29 October 2021*

The Hairy Bikers
Royal Concert Hall
Mon 5 October 2020
CANCELLED*

Collabro
Royal Concert Hall
Tue 6 October 2020
RESCHEDULED to Tue 26 October 2021*

David Essex
Royal Concert Hall
Wed 7 October 2020
RESCHEDULED to Fri 24 September 2021*

Jason Donovan
Royal Concert Hall
Fri 9 October 2020
RESCHEDULED to Sun 19 September 2021*

What’s Love Got To Do With It
Royal Concert Hall
Sat 10 October 2020
RESCHEDULED to Sat 26 June 2021*

Chris Ramsey
Theatre Royal
Sun 11 October 3.30pm & 7.30pm 2020
RESCHEDULED to Sun 17 October 2021*

Level 42
Royal Concert Hall
Fri 16 October 2020
RESCHEDULED to Wed 13 October 2021*

Quiz
Theatre Royal
Mon 19 – Sat 24 October 2020
CANCELLED*

The Navy Lark (The Third Stage)
Theatre Royal Dress Circle Bar
Mon 26 October 2020
CANCELLED*

Nottingham Operatic Society: Guys And Dolls
Theatre Royal
Tue 27 – Sat 31 October 2020
CANCELLED*

The Bowie Experience
Royal Concert Hall
Wed 28 October 2020
RESCHEDULED to Fri 10 September 2021*

Katie Melua
Royal Concert Hall
Friday 30 October 2020
CANCELLED*

Attila The Stockbroker (The Third Stage)
Theatre Royal Dress Circle Bar
Tue 3 November 2020
CANCELLED*

Ant Middleton
Royal Concert Hall
Wed 4 & Thu 5 November 2020
RESCHEDULED to Mon 8 & Tue 9 November 2021*

Horrible Histories
Groovy Greeks & Ruthless Romans
Theatre Royal
Wed 4 – Sat 7 November 2020
CANCELLED*

Star Wars: Return of the Jedi
Royal Concert Hall
Sunday 8 November 2020
RESCHEDULED to Mon 22 November 2021*

The Australian Pink Floyd
Royal Concert Hall
Mon 9 November 2020
RESCHEDULED to Wed 24 November 2021*

The Commitments
Theatre Royal
Mon 9 – Sat 14 November 2020
RESCHEDULED to Mon 3 – Sat 8 April 2023*

Deacon Blue
Royal Concert Hall
Tue 10 November 2020
RESCHEDULED TO Sun 28 November 2021*

Whitney – Queen of the Night
Royal Concert Hall
Thu 12 November 2020
RESCHEDULED TO Sat 27 November 2021*

Notes From Shetland to Shanghai (The Third Stage)
Theatre Royal Dress Circle Bar
Mon 16 Nov 2020
RESCHEDULED TO Monday 8 March 2021*

Opera North
Theatre Royal
All performances ( La Traviata, Jack The Ripper – The Women of Whitechapel, Bernstein Double Bill)
Tue 17 – Sat 21 November 2020
CANCELLED*

Slava’s Snow Show
Royal Concert Hall
Wed 18 – Sun 22 November 2020
CANCELLED*

The Wonders: Lifting the Curtain on the Victorian Freak Show
Theatre Royal
Tuesday 24 November 2020
CANCELLED*

Michael Starring Ben
Royal Concert Hall
Sat 28 November 2020
RESCHEDULED to Sat 4 September 2021*

Jools Holland and his Rhythm & Blues Orchestra
Royal Concert Hall
Wed 2 December 2020
RESCHEDULED to Fri 12 November 2021*

Jon Richardson
Royal Concert Hall
Thu 3 & Fri 4 December 2020
RESCHEDULED to Wed 29 September & Thursday 28 October 2021*

The Sensational 60s Experience
Royal Concert Hall
Sat 5 December 2020
RESCHEDULED to Fri 3 December 2021*

Robin Hood
Theatre Royal
Sat 5 December 2020 – Sun 10 January 2021
RESCHEDULED to Sat 4 December 2021 – Sun 9 January 2022*

Jimmy Carr: Terribly Funny
Royal Concert Hall
Fri 11 December 2020
RESCHEDULED to Tue 21 September 2021*

The Bootleg Beatles
Royal Concert Hall
Sat 12 December 2020
RESCHEDULED to Sat 11 December 2021*

Sleeping Beauty Pantomime
Theatre Royal
Sat 12 December 2021 to Sunday 3 January 2021
RESCHEDULED to Sat 27 March to Sun 11 April 2021
Update 11 Feb 2021: NOW CANCELLED

Il Divo
Royal Concert Hall
Tues 15 December 2020
RESCHEDULED to Thu 9 December 2021*

My Best Friend’s Wedding
Theatre Royal
Mon 18 – Sat 23 January 2021
RESCHEDULED to Mon 22 – Sat 27 November 2021*

Looking Good Dead
Theatre Royal
Mon 1 – Sat 6 February 2021
RESCHEDULED to Mon 26 – Sat 31 July 2021*

A Question of Sport Live
Royal Concert Hall Nottingham
Tue 2 February 2021
RESCHEDULED to Sat 11 September 2021*

Queen Extravaganza
Royal Concert Hall
Thu 4 February 2021
RESCHEDULED to Sat 5 February 2022*

Katherine Jenkins
Royal Concert Hall
Sat 6 February 2021
RESCHEDULED to Tue 23 November 2021*

Dreamgirls
Theatre Royal
Tue 9 – Sat 20 February 2021
CANCELLED*

An American in Paris – Screening
Theatre Royal
Wed 10 February 2021
CANCELLED*

Russell Watson: Celebrating the 20th Anniversary of The Voice
Royal Concert Hall
Thu 11 February 2021 
RESCHEDULED to Thu 25 November 2021*

Matthew Bourne’s The Red Shoes – Screening
Theatre Royal
Thu 11 February 2021
CANCELLED*

42nd Street – Screening
Theatre Royal
Thu 11 & Sat 13 February 2021
CANCELLED*

Kinky Boots – Screening
Theatre Royal
Fri 12 & Sat 13 February 2021
CANCELLED*

The Wind in the Willows – Screening
Theatre Royal
Sat 13 February 2021
CANCELLED*

The Kanneh-Mason Family Concert
Royal Concert Hall
Sun 14 February 2021
RESCHEDULED to Sun 13 June 2021*

Jimmy Carr
Royal Concert Hall
Thu 18 – Sat 20 February 2021
RESCHEDULED to Tue 27 – Thu 29 July 2021*

Elisabeth Brauss
Royal Concert Hall
Sun 21 February 2021
CANCELLED*

All About Murder
Theatre Royal
Wed 24 – Sat 27 February 2021
CANCELLED*

Jason Manford: Like Me Tour
Royal Concert Hall
Fri 26 February 2021
RESCHEDULED to Fri 27 May 2022*

Anton & Erin – Showtime
Royal Concert Hall
Sun 28 February 2021
RESCHEDULED to Sun 6 February 2022*

Kiss of Death
Theatre Royal
Wed 3 – Sat 6 March 2021
CANCELLED*

Opera North
Theatre Royal
All performances (Carmen, The Girl of the Golden West, Alcina)
Tue 9 – Sat 13 March 2021
CANCELLED*

Singin In The Rain
Tue 9 – Sat 13 March 2021
RESCHEDULED to Tue 5 – Sat 9 July 2022*

The Final Twist
Theatre Royal
Wed 10 – Sat 13 March 2021
CANCELLED*

April In Paris
Theatre Royal
Mon 15 – Wed 17 March 2021
CANCELLED*

Solve-Along-A-Murder-She-Wrote
Royal Concert Hall
Tue 16 March 2021
RESCHEDULED to Tue 15 June 2021*

Jingah
Theatre Royal
Fri 19 – Sat 20 March 2021
CANCELLED*

Hairspray
Theatre Royal
Mon 22 – Sat 27 March 2021
RESCHEDULED to Mon 11 – Sat 16 Oct 2021*

Hannes Minnaar
Royal Concert Hall
Sunday 28 March 2021
CANCELLED*

Diversity
Royal Concert Hall
Fri 2 April & Tue 1 June 2021
RESCHEDULED to Fri 1 April & Sat 2 April 2022*

Milkshake! Live
Royal Concert Hall
Sat 3 April 2021
RESCHEDULED to  Sat 28 May 2022*

Matthew Bourne’s The Nutcracker
Theatre Royal
Tue 6 – Sat 10 April 2021
RESCHEDULED to Tue 12 – Sat 16 Apr 2022*

Sunny Afternoon
Royal Concert Hall
Tue 13 – Sat 17 April 2021
CANCELLED*

Nick Mason’s Saucerful Of Secrets
Royal Concert Hall
Sun 18 April 2021
RESCHEDULED to Thu 28 April 2022*

Everybody’s Talking About Jamie
Theatre Royal
Mon 19- Sat 24 April 2021
RESCHEDULED to Mon 21- Sat 26 February 2022*

The Roy Orbison Story
Royal Concert Hall
Sat 1 May 2021
RESCHEDULED to Thu 15 July 2021*

Boyzlife
Royal Concert Hall
Sun 2 May 2021
RESCHEDULED to Sun 12 September 2021*

Seven Drunken Nights
Royal Concert Hall
Mon 3 May 2021
RESCHEDULED to Thu 31 March 2022*

Sophie Ellis-Bextor – The Kitchen Disco Tour
Royal Concert Hall
Wed 5 May 2021
RESCHEDULED to Tue 29 March 2022*

Fisherman’s Friends
Royal Concert Hall
Thu 6 May 2021
RESCHEDULED to Thu 3 March 2022*

Breakin Convention
Royal Concert Hall
Sat 8 May 2021
CANCELLED*

Elvis Tribute Artist World Tour
Royal Concert Hall
Mon 10 May 2021
RESCHEDULED to Wed 7 July 2021*

The Shires
Royal Concert Hall
Tue 11 May 2021
RESCHEDULED TO Mon 23 May 2022*

Strictly Come Dancing The Professionals
Royal Concert Hall
Wed 12 – Thu 13 May 2021
RESCHEDULED TO Fri 16 – Sat 17 Jul 2021*

Singalonga The Greatest Showman
Royal Concert Hall
Sun 16 May 2021
RESCHEDULED to Sun 9 October 2022*

Singalonga Bohemian Rhapsody
Royal Concert Hall
Sun 16 May 2021
RESCHEDULED to Sun 9 October 2022*

The Addams Family
Theatre Royal
Tue 18  – Sat 22 May 2021
RESCHEDULED to Tue 9 – Sat 13 November 2021*

Opera North: Parsifal
Royal Concert Hall
Wed 19 May 2021
CANCELLED*

Texas
Royal Concert Hall
Sat 22 May 2021
RESCHEDULED to Fri 18 February 2022*

YES
Royal Concert Hall
Sun 23 May 2021
RESCHEDULED to Sat 18 June 2022*

Shalamar
Royal Concert Hall
Mon 24 May 2021
RESCHEDULED to Tue 7 June 2022*

Grease
Theatre Royal
Tue 25 – Sat 29 May 2021
RESCHEDULED to Tue 17 – Sat 21 August 2021*

Fascinating Aida
Royal Concert Hall
Fri 28 May 2021
RESCHEDULED to Wed 2  Feb 2022*

Carlton Operatic Society –  Shrek
Theatre Royal
Tue 1 – Sat 5 June 2021
RESCHEDULED to Tue 3 – Sat 7  May 2022*

Karl Jenkins
Royal Concert Hall
Sun 6 June 3pm 2021
RESCHEDULED to Tue 26 April 7.30pm 2022*

9 to 5 The Musical
Theatre Royal
Tue 8- Sat 12 June 2021
RESCHEDULED to Tue 26 – Sat 30 October 2021*

Rob Lamberti – A Celebration of the Songs & Music of George Michael
Royal Concert Hall
Fri 11 June 2021
RESCHEDULED to Fri 3 September 2021*

The Da Vinci Code
Theatre Royal
Mon 21 – Sat 26 June 2021
RESCHEDULED to Mon 17 – Sat 22 Jan 2022*

Heathers The Musical
Theatre Royal
Tue 22 – Sat 26 Jun 2021
RESCHEDULED to * Tue 31 Aug – Sat 4 Sep 2021

Walk Right Back – The Everly Brothers Story
Royal Concert Hall
Wed 23 June 2021
RESCHEDULED to Thu 9 Jun 2022*

Ronan Keating
Royal Concert Hall
Tue 29 June 2021
RESCHEDULED to Tue 1 Feb 2022*

Oti Mabuse
Royal Concert Hall
Fri 9 July 2021
RESCHEDULED to Fri 20 May 2022*

A Murder Is Announced
Theatre Royal Nottingham
Sun 18 – Wed 21 July 2021
RESCHEDULED to Tue 3 – Sat 7 Aug 2021*

The Book of Mormon
Theatre Royal
Wed 4 – Sat 28 August 2021
RESCHEDULED to Wed 17 August – Sat  10 September 2022*

Steven Wilson: The Future Bites
Royal Concert Hall
Fri 17 Sep 2021
CANCELLED*

Dionne Warwick
Royal Concert Hall
Mon 25 October 2021
RESCHEDULED to Tue 21 June 2022*

Nottingham Operatic Society
The Hunchback Of Notre Dame
Theatre Royal
Wed 27 – Sat 30 Oct 2021
RESCHEDULED to Wed 26 – Sat 29 October 2022*

The Thunder Girls
Theatre Royal
Tue 2 – Sat 6 November 2021
CANCELLED*

Strictly Ballroom The Musical
Theatre Royal
Mon 14 – Sat 19 February 2022
RESCHEDULED to Mon 19 – Sat 24 June 2023*

Sister Act
Theatre Royal
Mon 28 March – Sat 2 April 2022
RESCHEDULED to Mon 8 – Sat 13 May 2023 *

 

*Postponed events: We are working hard to reschedule all postponed events. If you hold tickets for a postponed event, we will contact you directly by email or letter when the event is either rescheduled to a new date or is cancelled.

*Rescheduled events: If you hold tickets for a rescheduled event, we will contact you by email or letter to let you know the new date. Your booking will be automatically transferred to the new date and your original tickets will remain valid.

*Cancelled events: If you hold tickets for a cancelled event, we will contact you to let you know by email or letter. You will be offered the option to exchange your ticket for a gift voucher or to receive a full refund.

What should I do if I have tickets for an affected event?

If an event is postponed, rescheduled or cancelled, ticket holders will receive an email or phone call, detailing the options available.

Postponed events: We will contact you directly when the event is either rescheduled to a new date or is cancelled.

Rescheduled events: We will contact you directly to inform you of the new date. Your booking will be automatically transferred to the new date and your original tickets will remain valid.

Cancelled events: We will contact you directly to offer you the option to exchange your ticket for a gift voucher or to receive a full refund.

How will my refund be processed?

Refunding your card remotely
We can refund some debit and credit card transactions automatically, usually within 14 days, but it can sometimes take a little longer to appear on your statement.

Calling on the telephone
We may need to contact you by telephone to process your refund.  For your peace of mind, please be assured that the protection of your personal data is of paramount importance to us.  At any point in the call, you may ask our operator to verify details only we would know such as when and how you purchased your tickets.  If you are at all unsure, please do feel free to end the call.  We will completely understand and will call you back at another time, or you can call us on 0115 989 5555 Mon-Fri 10am to 6pm.

In some cases, we may not have an up-to-date contact telephone number for you.  If this is the case, we will send you a letter explaining how your refund will be processed.

Refunding if you paid in cash, by cheque, or with a gift voucher
If you purchased your tickets using cash, cheque or gift voucher, a member of our team will contact you directly by telephone to discuss how your refund will be processed.

If you purchased your tickets through a ticket agency
We are only able to process refunds for ticket purchases made directly with us, Theatre Royal & Royal Concert Hall, either on our website trch.co.uk or via our Box Office.  If you purchased tickets through a ticket agency, for example Ticketmaster or See Tickets, you will need to contact them directly.

To help you identify your point of purchase via your order number: Theatre Royal & Royal Concert Hall order numbers have seven digits.  If your order number contains any hyphens, special characters or letters this is more likely to be from a ticket agency.

How can I get in touch to discuss my booking?

Members of our Box Office team are currently working from home. You can call them on 0115 989 5555 from 10am–6pm Monday to Friday.

We are closely following the government’s advice, and will re-open our Box Office as soon as we are able to do so.

For booking enquiries, please email tickets@trch.co.uk including your full name, the order number (seven digits) and the event title.

Our website and social media pages will be updated regularly with the latest information, on Twitter and Facebook @RoyalNottingham and trch.co.uk

I’ve seen on social media that an event I have tickets for has been rescheduled. Will my tickets be valid for the new date or will I be offered a refund?

Our Programming and Box office teams are working hard to reschedule as many events as possible.

Whilst we will do our best to contact you directly as soon as we can, sometimes you might hear about this on social media before we’ve managed to reach you. But please don’t worry, your booking will remain securely on our system until we have contacted you directly.

Can I get a refund or exchange if I no longer wish to come to a performance?

SOCIALLY DISTANCED PERFORMANCES: If you or anyone you live with/in your support bubble displays symptoms associated with Covid-19, or if you are required to self-isolate following Government guidance, please do not visit the Theatre Royal & Royal Concert Hall. Under these circumstances, please call our Box Office team on 0115 989 5555.  We can offer you an exchange or full refund up to 24 hours before the socially distanced performance you are attending. If the performance you are planning to attend is within the next 24 hours, please call us on 0115 989 5555 to discuss the options available to you.

In all other circumstances, our terms and conditions of sale remain the same i.e. tickets cannot be refunded or exchanged except if a performance is cancelled.

In the event of a show being sold out, the Theatre Royal and Royal Concert Hall can try to resell tickets on your behalf.  This is subject to tickets being returned to us at least 24 hours before the show.  We will temporarily waive our £2 per ticket fee for this service.

How long is this period of closure likely to last?

Following the longest unplanned closure in our venues’ history, we hope to be able to reopen our doors soon and welcome you back in a safe and Covid-secure way.  We’ve really missed you.

Your safety, and that of our team, visiting artists and companies, is our number one priority.  When the time is right to re-open for live events, our special programme of socially distanced performances will follow the latest guidance, including socially distanced seating, e-ticketing and a flexible returns policy, one-way routes, temperature-checks and enhanced cleaning procedures.

You can learn more about the measures that will be in place to keep everyone safe here.

Our website and social media pages will be updated regularly with the latest information and advice for customers, on Twitter and Facebook @RoyalNottingham

I was really looking forward to coming to a show that has been cancelled. Will it be rescheduled?

We are working hard to reschedule as many events as possible. We will keep our website and social media pages updated with any further information via Twitter and Facebook @RoyalNottingham

I’m concerned about the future of the venue in these unprecedented circumstances. What can I do to help?

Thank you. Here are some of the ways you can help.

See a show
The best way you can support the Theatre Royal & Royal Concert Hall would be to come back and enjoy shows here again when we re-open. Going to a theatre show or concert is such an enriching and joyful experience, especially in uncertain and anxious times, and we are very proud to be able to offer an exciting variety of cultural experiences to entertain, inspire and connect people.

Make a donation
If you wish to show your support in other ways, you could make a donation or leave a lasting legacy by Naming a Seat in the auditorium. You can find out more about both these options here https://trch.co.uk/support-us

Join the Membership scheme
If you visit us regularly, you might consider joining our Membership scheme, which is a great way to help us safeguard these two wonderful, historic venues for future generations to enjoy. You can find out more here https://trch.co.uk/membership