Access Requirement Register

Our Access Requirement Register (ARR) is a free-to-join scheme for those who have access needs and may require specific seats in our auditoriums, or a carer to support you during your visit. The ARR provides a hassle-free booking service allowing us to confidently find the best available seats for you and, for those who require it, complimentary tickets for carers. Signing up to the ARR scheme is completely free and once you are registered, you’ll stay on the scheme for three years without having to renew annually.

Once you have joined and your details have been added to our booking system, our Box Office are able to quickly and easily identify any specific seating requirements you may have, whether you are a regular booker of Signed, Captioned, Audio Described or Relaxed performances, or any additional information that you think might be useful for us to know. This could be that you require an aisle seat, a wheelchair space or even our guide dog sitting service. The aim is to ensure a hassle-free experience from booking your tickets, through to watching a performance.

We understand that you might need someone to support you during your visit. For those who would be unable to attend without help and have joined the Access Requirement Register, we also offer a free ticket for a carer or personal assistant so that you can enjoy a performance with the right support for you.

How To Join

Find out if you are eligible to join the Access Requirement Register and further details about the benefits….

Access Requirement Register Information

If you would like to join the Access Requirement Register, simply complete the form below and return to trch.access@nottinghamcity.gov.uk Alternatively you can hand it in at the Box Office, or post it to us.

Access Requirement Register Application Form

Access Requirement Register Renewal Form

After joining, you’ll receive a confirmation letter and membership card through the post. You can then book tickets knowing that you’ve already informed us of your needs. When coming to see a show or collecting tickets, please bring your card with you as staff may ask to see it.

How-To-join-square

From 7.30pm on Sun 19 Jan ticket booking and customer accounts will be temporarily unavailable on our website or Box Office due to essential maintenance. Our phone lines (0115 989 5555) and counter service will remain open for enquiries as usual.