Ticket Terms & Conditions

By purchasing a ticket by telephone, over the counter, via the website, or via an agency, you are agreeing to these terms and conditions of sale:

Tickets cannot be refunded or exchanged except in the case of a cancelled performance.
In the event of a show being sold out, the Theatre Royal and Royal Concert Hall can try to resell tickets on your behalf (if purchased from the venue). A refund will only be issued on successful resale of the tickets. We cannot accept resale requests on the day of the show or if purchase via other ticket providers.
Please be aware that latecomers may only be admitted at a suitable break in the performance. At some shows latecomers may not be permitted entry.
In the event of unforeseen circumstances, it may be necessary to alter or amend seat allocation. We will inform you at the earliest opportunity but will not be obliged to refund monies or exchange tickets.
The unauthorised use of camera, video, audio or other recording is strictly prohibited.
All information is correct at point of sale. On rare occasions it may be necessary to amend or make alteration to the published detail of the event, including advertised performers without being obliged to refund monies or exchange tickets.
Tickets must not be resold. This includes the resale of tickets for profit, including tickets via a third party ticket re-sale site or ticket tout, in which circumstance we reserve the right to cancel tickets or refuse admission without notice and without being obliged to refund monies. If you find you unable to attend, please contact your original point of sale.
We reserve the right to refuse admission or to eject a ticket holder for behaviour which we consider unacceptable. We have a zero-tolerance policy on any abusive behaviour towards its staff. If any customers are found to be abusive, either verbally or physically, they will be removed from the premises and will be unable to attend future performances.
If you experience a problem whilst at the venue or during an event, please bring it to the attention of the duty manager immediately. We regret we may not be able to offer refunds or exchanges retrospectively.
In the event of a clear and evidenced systems error we reserve the right to void any ticketing contractual commitments.
Under 14s attending events at either the Theatre Royal or the Royal Concert Hall must be accompanied by an adult aged 18+.
Any purchases made to the Theatre Royal & Royal Concert Hall Nottingham will appear as TRCH Nottingham on your bank statement.
Any purchases made at our internal bars and Yarn will appear as CGC on your bank statement.