Access User Guides

We want your time in our venues to be as enjoyable as possible so have designed some useful guides to help you prepare for your visit. These will give you an idea of what to expect when coming to a show or event at either the Theatre Royal or Royal Concert Hall.

Can’t find what you’re looking for? We hope all the information you need is here, but if not let us know and we will do our best to provide further help or support.

• Burton Street

  Burton Street Visual Story (PDF, 1.4MB)
  Burton Street Visual Story (WORD DOCX, 1.8MB)

• Wollaton Street

  Wollaton Street Visual Story (PDF, 1.3MB)
  Wollaton Street Visual Story (WORD DOCX, 1.7MB)

• Q-Park Car Park

  Q-Park Car Park Visual Story (PDF, 2MB)
  Q-Park Car Park Visual Story (WORD DOCX, 2.8MB)

• Market Square

  Market Square Visual Story (PDF, 1.3MB)
  Market Square Visual Story (WORD DOCX, 1.7MB)

• Victoria bus station

  Victoria bus station Visual Story (PDF, 1MB)
  Victoria bus station Visual Story (WORD DOCX, 1.8MB)

• Nottingham train station

  Nottingham train station Visual Story (PDF, 1MB)
  Nottingham train station Visual Story (WORD DOCX, 1.8MB)

Assistive Listening

Customers can choose between two systems, our Infra-red Sennheiser transmission system and the new WIFI enabled Mobile Connect app, a new Assistive Listening System now available in both the Theatre Royal and Royal Concert Hall. 

By bringing Your Own Smart Device and connecting with the Mobile Connect App (via WIFI) customers can amplify the sound in the auditorium to their personal requirements.

Whether connecting via your hearing aid or own headphones, this is a new option for our customers to enjoy hearing enhancement that reaches every seat in the auditorium.

Mobile Connect also enables users of the Audio Description Facility to connect via this app on a designated channel. Check out the guides below for more information.

Talk to a member of our Front of House team on arrival who can help you set up the device.

Please note there is a delay when using Bluetooth devices.

Infra-Red Helpsheet

Mobile Connect Helpsheet