Access User Guides

We want your time in our venues to be as enjoyable as possible so have designed some useful guides to help you prepare for your visit. These will give you an idea of what to expect when coming to a show or event at either the Theatre Royal or Royal Concert Hall.

Can’t find what you’re looking for? We hope all the information you need is here, but if not let us know and we will do our best to provide further help or support.

How To Find Us

These picture guides provide simple directions of how to find us from a range of different locations in the city and may be helpful for those who find travelling to new places overwhelming. Choose where you’re arriving from…

Burton Street

Wollaton Street

Q-Par Car Park

Market Square

Victoria bus station

Nottingham train station


Dementia Friendly

This guide provides information about what you can expect when visiting us and the additional facilities on offer for those living with dementia.

Dementia Friendly Guide

PECS Cards

These PECS provide visual cues for those with verbal communication difficulties, helping them to prepare for their visit.

Royal Concert Hall PECS
Theatre Royal PECS

Visual Stories

These step-by-step guides can be used to help those with a variety of additional needs understand what to expect when they visit.

Theatre Royal
Royal Concert Hall

Assistive Listening

Customers can choose between two systems, our Infra-red Sennheiser transmission system and the new WIFI enabled Mobile Connect app, a new Assistive Listening System now available in both venues. By bringing Your Own Smart Device and connecting with the Mobile Connect App (via WIFI) customers can amplify the sound in the auditorium to their personal requirements. Whether connecting via your hearing aid or own headphones, this is a new option for our customers to enjoy hearing enhancement that reaches EVERY seat in the auditorium. Mobile Connect also enables users of the Audio Description Facility to connect via this app on a designated channel. Check out this how to video guide (or video transcript document) for more information.

Infra-Red Helpsheet
Mobile Connect Helpsheet