Frequently Asked Questions

What are your opening times?

Box Office
Monday – Saturday: 9am – 8.30pm
Sunday: 1 hour prior to performance for ticket collection/on the door sales (counter only)

Theatre Royal & Royal Concert Hall
If you are coming to an event or performance at the Theatre Royal, the building will be open 2 hours before the performance is due to start. If you are visiting the Royal Concert Hall, the main building will be opened 1 hour before the performance is due to start – the Box Office on the ground floor is however open from 9am Monday – Saturday. If you’re looking for somewhere to eat or drink before a show, the Yarn Bar is located between both venues (opening times below) or book a table in our Dress Circle Restaurant on the first floor of the Theatre Royal (opening times below).

Dress Circle Restaurant
Our Dress Circle Restaurant is located on the first floor of the Theatre Royal and is open for bookings on any day when there is a performance in the Theatre Royal. The restaurant opens 2 hours before the performance is due to start.

Yarn Bar
Sunday – Thursday 11.30am – 11pm
Friday and Saturday 11.30am – midnight

(Food served 12pm – 9pm, Monday – Saturday
Carvery only, served 12pm – 7pm on Sundays)

Can I get a refund on my tickets or exchange to another show?

For information about refunds and exchanges please look at our Terms & Conditions. (These can also be found on the back of your ticket and in email booking confirmation). We understand that you may want to discuss your individual circumstances, so if you have any concerns please give our Box Office a call and we’ll be happy to advise you further.

What should I do if I lose, or forget to bring my tickets?

If you lose your tickets please don’t worry – our Box Office staff will be able to reprint your tickets for you if you provide us with details of your booking. Please note that we can only reprint tickets once. Your reprinted tickets will be held for collection at the Box Office, rather than posted out to you.

What are your current security measures?

Please be assured that your safety and security is our highest priority. Our safety procedures are designed in partnership with the police and security services and are reviewed and updated regularly. Our team of staff receive regular training and are fully prepared for all eventualities. When you arrive at the venue, our Front of House staff may ask to search your bags and you may be asked to show your ticket throughout your visit.

Can I take bags or luggage into the auditorium?

In order to keep walkways and aisles clear we ask that you check large bags such as rucksacks and suitcases into the cloakroom at a charge of £1 per item.

Where can I find toilets during my visit?

Royal Concert Hall: there are toilets on all foyer levels 1-5 with accessible toilets on the following levels…
Level 1, Stalls – two accessible toilets (located next to door A)
Level 3, Tier 1 seating –  a RADAR key accessible toilet (located next to door C)
Level 5, Tier 2 seating –  step-free access toilets (located next to door E)

Theatre Royal: there are toilets located on the Stalls and Upper Circle foyers with accessible toilets on the following levels…
Stalls foyer – an accessible toilet (located close to Yarn bar)
Upper Circle foyer – an accessible RADAR key toilet

Can I take food and drinks into the auditorium?

Food and drink that has been purchased from our bars and foyer kiosks can be taken into the auditorium. All drinks must be decanted into plastic glasses and hot drinks will need a lid – our Front of House and Bar staff will be happy to help with this. Containers can also be provided from sweets and confectionary to minimise noise in the auditorium.

Am I able to take photos or film in the auditorium during a performance?

Photography and filming is not permitted in the auditoriums during a show, unless clearly specified by performers. If you are unsure whether it is allowed, please ask a member of our Front of House team.

Are children and babies allowed to attend performances?

With the exception of children’s shows and our annual pantomime, we do not admit children under the age of 3 years old. (This age is increased for performances in our International Concert Season, where we do not admit children under the age of 7).

Children under 14 years old must be accompanied by an adult aged 18 or over whilst visiting our buildings to ensure their safety at all times.

Some shows are only suitable for older children so may also have an age recommendation, which you can find in our brochure or our web page for individual shows when applicable.

What do I need to know about bringing a baby or small child to a children's show?

For smaller children, free booster seats are available at the cloakroom of both the Theatre Royal and the Royal Concert Hall (subject to availability) which can be used on all of our fold-down seating (except in the Balcony of the Theatre Royal).

If you would like a quiet, private space to feed or change your baby, please ask to speak to our Duty Manager who will be happy to assist you.

In order to keep aisles in the auditoriums clear, we ask that pushchairs or portable baby car seats are safely stored in our cloakroom or buggy park, for a charge of £1, during performances. These are located on the ground floor of both the Theatre Royal and Royal Concert Hall.

If you are bringing a child aged 12 months or under to a children’s show or our pantomime, and the child does not need their own seat (a babe in arms) the child must have a £1 Baby Ticket – these can be purchased from the Box Office.

From 7.30pm on Sun 19 Jan ticket booking and customer accounts will be temporarily unavailable on our website or Box Office due to essential maintenance. Our phone lines (0115 989 5555) and counter service will remain open for enquiries as usual.