We've been awarded ‘Carer-Friendly’!

Nottinghamshire Carers Association have awarded our venue, a Carer Friendly Organisation Quality Mark in recognition of our commitment to making theatre accessible to everyone.

We aim to make each person’s visit as enjoyable and comfortable as possible. In addition to regular sign language interpreted, captioned, audio described and relaxed performances, a guide dog-sitting service, large print materials, accessible toilet facilities and accessible backstage tours, we also offer a range of services designed to specifically support the carers who accompany people with a range of additional needs.

These include a free ticket for a carer or personal assistant for those people who would not be able to attend without help, and a free Access Requirement Register scheme to provide regular attendees with a hassle-free booking service, giving carers the ability to record any specific seating requirements or individual access needs ahead of their visit.

We also provide a selection of user guides and resources on our website, such as a Dementia Friendly Guide, PECS cards and Visual Stories, to help those with additional needs and their carers understand what to expect before they visit.

Emily Malen, Front of House Manager for the venue, said: “We are thrilled to have our work recognised by the Nottinghamshire Carers Association and will display our Carer Friendly Award with pride. We know the vital role that carers play. Without their dedication and attention to detail, a lot of people simply wouldn’t be able to leave their homes let alone enjoy a visit to the theatre. In recognition of the work that carers do, we in turn are happy to do all we can to make it easier for them and their loved ones to experience the joy of seeing a live performance. We will continue to listen and learn, putting accessibility at the heart of everything we do.”

 A spokesperson for Nottinghamshire Carers Association, said: “We are delighted to award the Theatre Royal and Royal Concert Hall with our Carer Friendly Organisation Quality Mark. They have shown real dedication in learning about and supporting carers, and making the theatre experience accessible to all.”