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Access FAQs

Frequently Asked Questions

Where is the blue badge parking?
If you are visiting the Royal Concert Hall we would recommend parking on Burton Street and the Blue Badge spaces at the side of the Concert Hall (you would approach these from Talbot Street)
If you are visiting the Theatre Royal we would recommend using the blue badge parking on Wollaton Street. Prior to approaching the Maid Marian roundabout, take the left turn onto Wollaton Street.
Click here for more Blue Badge parking information.

My mother is unable to walk long distances and uses a walker. What is the easiest way to get her to her seat?
The lay-by, located outside the Royal Concert Hall’s main entrance on South Sherwood Street, can be used for the arrival and collection of customers to both venues. Please note that parking in the lay-by is not permitted. She can use her walker to get to her seat and we will look after this for her during the performance.

I wish to book tickets and will be requiring a wheelchair space, who do I call?
Please call our Box Office on 0115 989 5555. Our box office staff will be able to advise you on all aspects of your visit.

What proof of disability do I need to provide to qualify for a reduced price ticket?
Please visit our Access Requirement Register for further information.

Does the theatre need to know if I am using an assisted performance service?
When you book with our box office please make sure you let us know if you are booking specifically to use an assisted performance service. We can make sure that you are sitting in the best part of the auditorium to use this service and that any relevant discounts can be applied to your booking.

Can I bring my guide dog?
Assistance Dogs are welcome in both the Theatre Royal and Royal Concert Hall. You can take your dog into the auditorium or you can use our dog sitting service. Bowls of water are available if required. Please advise us of your needs at the time of booking.

I am partially sighted and need a member of staff to assist me during my visit. Who do I contact?
We are happy to offer you assistance throughout your visit. Please inform our box office when you book and we will make sure that a member of staff is available to help you. For more information please contact Emily Malen via email at trch.access@nottinghamcity.gov.uk or on 0115 989 5609.

Do you have any accessible toilets that require a RADAR key?
There is an accessible toilet using a RADAR key in the Royal Concert Hall on Level 3 (Tier 1). All other accessible toilets in the venue do not require a RADAR key in order to access them.